I’ve been a Vonage user for about 4 years now. I’m on the $15 plan since I don’t really use the phone THAT much. Anyway, I got 2 letters today in the mail from Charter asking me to subscribe to their VOIP service. The damned thing is terribly over priced ($30), so no way. But I’m also tired of getting those letters, so I figured I’d give Charter a ring.
Ashley answered the phone immediately, and asked what I needed. I asked her to stop sending me those VOIP letters, and she took me off the direct mail list. YAY!
So far so good. Well, as soon as we were saying our sweet goodbyes, she stopped me, and said they were discontinuing the 3MB service I am on (honestly, I thought I was on 6MB, but whatev). They’re switching to a 5MB service, and would I like to switch for $1 more.
“Sure” I said.
She said she’d switch me, and oh and by the way, she’ll also drop $10 off my service for the next year.
Hmm…faster broadband, cheaper service, very efficient call if you asked me!
Woot!
